FAQ

Last updated 17 days ago

Entriwise frequently asked questions

Amazon Seller Central Errors

Enable Amazon XML Statements

To import and reconcile Amazon statements, you must have XML statements enabled in your Amazon Seller Central account.

Some Amazon Seller Central accounts do not have XML statements enabled by default. In this case, you must contact Amazon Seller Central support and ask to enable XML statements for your account.

For reference, below you can see how XML statement looks in All Statements page (Reports > Payments > All Statements) in your Amazon Seller Central account:

Amazon XML statements

If you do not see Download XML button, your Amazon Seller Central account does not have XML statements enabled.

QuickBooks Errors

Enable Multicurrency

You may encounter Enable Multicurrency error because you have transactions in more than one currency.

For example, you have a company registered in the USA and sell goods on Amazon.com in US Dollars and on Amazon.ca in Canadian Dollars. In this case your home currency is US Dollars (USD) and additional currency is Canadian Dollar (CAD).

After you turn on multicurrency in QuickBooks, you will be able to assign currency to customers, vendors, bank accounts, credit card accounts, and accounts receivable / accounts payable.

How to turn on multicurrency for your company file in QuickBooks

QuickBooks Online

  1. Select the Gear icon in the right upper corner.

  2. Select Accounts and Settings.

  3. Select Advanced.

  4. Select the edit (pencil) icon in the Currency section.

  5. Choose your Home Currency.

  6. Select the Multicurrency check box to turn this feature on.

  7. Select Save.

QuickBooks Desktop

  1. Select Edit menu

  2. Select Preferences

  3. In the left list of Preferences select Multiple Currencies

  4. Select the Company Preferences tab to display the preference options

For information on how to turn on multicurrency and add or delete currencies consult How do I turn on Multicurrency?

Inventory Start Date

You may encounter the following errors because one or more QuickBooks inventory products have Inventory Start Date later than their sales date:

Transactions with inventory products can not be dated earlier than the Inventory Start Date for the product

Please make sure that "..." products are dated earlier than

You can only use an inventory item in transactions that are dated after the item’s inventory as of date.

For example, you bought a new inventory product on May 1, so the actual inventory start date is May 1.However, if you created the corresponding inventory product in QuickBooks later, for instance on May 15, the inventory start date for this product is set to May 15. In this case you must change Inventory Start Date of this product manually to May 1.

How to adjust Inventory Start Date in QuickBooks

QuickBooks Online

  1. Select the Gear icon in the right upper corner

  2. Select Products and Services

  3. Select Edit on the Product you want to adjust

  4. Select Starting value

  5. Change As of date

For more information on inventory consult QuickBooks Inventory Tutorial.

Custom Transaction Numbers

You may encounter the following Custom Transacton Numbers errors because document numbers of invoice, sales receipt, vendor credit and other documents are not automatically assigned by QuickBooks:

QuickBooks Duplicate ... Document Number Error

Duplicate Document Number Error : You must specify a different number. This number has already been used

To solve this problem you need to turn off the following QuickBooks Online features:

  1. Custom transaction numbers

  2. Warn if duplicate check number is used

  3. Warn if duplicate bill number is used

How to turn off Custom transaction numbers in QuickBooks Online

  1. Select Gear icon in the right upper corner

  2. Select Account and Settings

  3. Select Sales from the left menu.

  4. Select the edit (pencil) icon in the Sales form content section.

  5. Deselect the Custom transaction numbers checkbox

  6. Select Save

How to turn off Warn if duplicate check number is used and Warn if duplicate bill number is used in QuickBooks Online

  1. Select Gear icon in the right upper corner

  2. Select Account and Settings

  3. Select Advanced from the left menu.

  4. Select the edit (pencil) icon in the Other preferences section.

  5. Deselect Warn if duplicate check number is used

  6. Deselect Warn if duplicate bill number is used

  7. Select Save

Upgrade to QuickBooks Online Plus

To support all types of Amazon transactions and provide automatic reconciliation, Entriwise requires subscription to QuickBooks Online Plus. To learn more about differences between available versions of QuickBooks Online visit Compare Online Versions of QuickBooks.

If you have been using QuickBooks Online Simple Start or Essentials, you might have received an error message asking you to upgrade. This error message was generated by QuickBooks when Entriwise attempted to post an Amazon transaction not supported by your current version of QuickBooks.

If you encountered QuickBooks upgrade error message, you will have to upgrade to QuickBooks Online Plus in order to continue using Entriwise.

Upgrade in a few easy steps:

  1. Select Gear icon in the right upper corner.

  2. Select Account and Settings.

  3. Select Billing & Subscription from the left menu.

  4. From the QuickBooks section, select Upgrade.

  5. Select Upgrade for the product you want.

  6. If prompted, enter payment information.

  7. Confirm the upgrade and billing, then select Confirm Upgrade.

For information on how to upgrade your QuickBooks Online version consult Upgrade my QuickBooks Online subscription.

QuickBooks Online upgrades take time to propagate to Entriwise. If you have already upgraded your QuickBooks Online version to Plus and still get this error message, please sign out of your QuickBooks account and sign back in. If it does not help, please try again later.