FAQ

Last updated 3 months ago

Entriwise frequently asked questions

Amazon Seller Central Errors

Enable Amazon XML Statements

To import and reconcile Amazon statements, you must have XML statements enabled in your Amazon Seller Central account.

Some Amazon Seller Central accounts do not have XML statements enabled by default. In this case, you must contact Amazon Seller Central support and ask to enable XML statements for your account.

For reference, below you can see how XML statement looks in All Statements page (Reports > Payments > All Statements) in your Amazon Seller Central account:

Amazon XML statements

If you do not see Download XML button, your Amazon Seller Central account does not have XML statements enabled.

Request Amazon XML Statements

You might need to request Amazon XML statements after they have been deleted from your Amazon Seller Central account. By default Amazon keeps XML statements for 90 days.

To request Amazon XML statements:

  1. Go to Amazon Seller Central

  2. Select Reports from the top menu

  3. Select Payments from the drop down menu

  4. Select All Statements tab

  5. Select Request Report for the required statement

Once the statements have been generated:

  1. Go to Entriwise

  2. Select Amazon Statements from the left menu bar

  3. Select Update List in the right column

  4. Wait for the newly generated statement to be processed.

QuickBooks Errors

Enable Multicurrency

You may encounter Enable Multicurrency error because you have transactions in more than one currency.

For example, you have a company registered in the USA and sell goods on Amazon.com in US Dollars and on Amazon.ca in Canadian Dollars. In this case your home currency is US Dollars (USD) and additional currency is Canadian Dollar (CAD).

After you turn on multicurrency in QuickBooks, you will be able to assign currency to customers, vendors, bank accounts, credit card accounts, and accounts receivable / accounts payable.

How to turn on multicurrency for your company file in QuickBooks

QuickBooks Online

  1. Select the Gear icon in the right upper corner.

  2. Select Accounts and Settings.

  3. Select Advanced.

  4. Select the edit (pencil) icon in the Currency section.

  5. Choose your Home Currency.

  6. Select the Multicurrency check box to turn this feature on.

  7. Select Save.

QuickBooks Desktop

  1. Select Edit menu

  2. Select Preferences

  3. In the left list of Preferences select Multiple Currencies

  4. Select the Company Preferences tab to display the preference options

For information on how to turn on multicurrency and add or delete currencies consult How do I turn on Multicurrency?

Inventory Start Date

You may encounter the following errors because one or more QuickBooks inventory products have Inventory Start Date later than their sales date:

Transactions with inventory products can not be dated earlier than the Inventory Start Date for the product

and

Please make sure that "..." products are dated earlier than

You can only use an inventory item in transactions that are dated after the item’s inventory as of date.

For example, you bought a new inventory product on May 1, so the actual inventory start date is May 1. However, if you created the corresponding inventory product in QuickBooks later, for instance on May 15, the inventory start date for this product is set to May 15. In this case you must change Inventory Start Date of this product manually to May 1.

How to adjust Inventory Start Date in QuickBooks Online

  1. Select the Gear icon in the right upper corner

  2. Select Products and Services

  3. Select Edit on the Product you want to adjust

  4. Select Starting value

  5. Change As of date

For more information on inventory consult QuickBooks Inventory Tutorial.

Custom Transaction Numbers

You may encounter custom transaction numbers errors because document numbers of sales receipts, vendor credits and other documents are not automatically assigned by QuickBooks.

To solve this problem you must turn off custom transaction numbers in QuickBooks Online.

How to turn off 'Custom transaction numbers' in QuickBooks Online

  1. Select Gear icon in the right upper corner

  2. Select Account and Settings

  3. Select Sales from the left menu.

  4. Select the edit (pencil) icon in the Sales form content section.

  5. Deselect the Custom transaction numbers checkbox

  6. Select Save

Duplicate Purchase or Vendor Credit

You may encounter duplicate purchase or duplicate vendor credit errors because warnings on duplicate check numbers or duplicate bill numbers are enabled in your QuickBooks.

To solve this you must turn off warn if duplicate check number is used and warn if duplicate bill number is used features in QuickBooks Online.

How to turn off 'Warn if duplicate check number is used' and 'Warn if duplicate bill number is used' features

  1. Select Gear icon in the right upper corner

  2. Select Account and Settings

  3. Select Advanced from the left menu.

  4. Select the edit (pencil) icon in the Other preferences section.

  5. Deselect Warn if duplicate check number is used

  6. Deselect Warn if duplicate bill number is used

  7. Select Save

Upgrade to QuickBooks Online Plus

To support all types of Amazon transactions and provide automatic reconciliation, Entriwise requires subscription to QuickBooks Online Plus. To learn more about differences between available versions of QuickBooks Online visit Compare Online Versions of QuickBooks.

If you have been using QuickBooks Online Simple Start or Essentials, you might have received an error message asking you to upgrade. This error message was generated by QuickBooks when Entriwise attempted to post an Amazon transaction not supported by your current version of QuickBooks.

If you encountered QuickBooks upgrade error message, you will have to upgrade to QuickBooks Online Plus in order to continue using Entriwise.

Upgrade in a few easy steps:

  1. Select Gear icon in the right upper corner.

  2. Select Account and Settings.

  3. Select Billing & Subscription from the left menu.

  4. From the QuickBooks section, select Upgrade.

  5. Select Upgrade for the product you want.

  6. If prompted, enter payment information.

  7. Confirm the upgrade and billing, then select Confirm Upgrade.

For information on how to upgrade your QuickBooks Online version consult Upgrade my QuickBooks Online subscription.

QuickBooks Online upgrades take time to propagate to throughout Intuit systems. If you have already upgraded your QuickBooks Online version to Plus and still get this error message, please wait for 24 hours. If the error remains after 24 hours, please contact QuickBooks support.