FAQ

Entriwise frequently asked questions

Amazon Seller Central Errors

Request Amazon Statements

You might need to request Amazon XML statements after they have been deleted from your Amazon Seller Central account. By default Amazon keeps XML statements for 90 days.

To request Amazon XML statements:

Go to Amazon Seller Central
Select Reports from the top menu
Select Payments from the drop down menu
Select All Statements tab
Select Request Report for the required statement

Once the statements have been generated:

Go to Entriwise
Select Amazon Statements from the left menu bar
Select Update List in the right column
Wait for the newly generated statement to be processed.

QuickBooks Errors

Enable Multicurrency

You may encounter Enable Multicurrency error because you have transactions in more than one currency.

For example, you have a company registered in the USA and sell goods on Amazon.com in US Dollars and on Amazon.ca in Canadian Dollars. In this case your home currency is US Dollars (USD) and additional currency is Canadian Dollar (CAD).

After you turn on multicurrency in QuickBooks, you will be able to assign currency to customers, vendors, bank accounts, credit card accounts, and accounts receivable / accounts payable.

How to turn on multicurrency for your company file in QuickBooks

QuickBooks Online

Select the Gear icon in the right upper corner.
Select Accounts and Settings.
Select Advanced.
Select the edit (pencil) icon in the Currency section.
Choose your Home Currency.
Select the Multicurrency check box to turn this feature on.
Select Save.

QuickBooks Desktop

Select Edit menu
Select Preferences
In the left list of Preferences select Multiple Currencies
Select the Company Preferences tab to display the preference options

For information on how to turn on multicurrency and add or delete currencies consult How do I turn on Multicurrency?

Inventory Start Date

You may encounter the following errors because one or more QuickBooks inventory products have Inventory Start Date later than their sales date:

Transactions with inventory products can not be dated earlier than the Inventory Start Date for the product

and

Please make sure that "..." products are dated earlier than

You can only use an inventory item in transactions that are dated after the item’s inventory as of date.

For example, you bought a new inventory product on May 1, so the actual inventory start date is May 1. However, if you created the corresponding inventory product in QuickBooks later, for instance on May 15, the inventory start date for this product is set to May 15. In this case you must change Inventory Start Date of this product manually to May 1.

How to adjust Inventory Start Date in QuickBooks Online

Select the Gear icon in the right upper corner
Select Products and Services
Select Edit on the Product you want to adjust
Select Starting value
Change As of date

For more information on inventory consult QuickBooks Inventory Tutorial.

Custom Transaction Numbers

You may encounter custom transaction numbers errors because document numbers of sales receipts, vendor credits and other documents are not automatically assigned by QuickBooks.

To solve this problem you must turn off custom transaction numbers in QuickBooks Online.

How to turn off 'Custom transaction numbers' in QuickBooks Online

Select Gear icon in the right upper corner
Select Account and Settings
Select Sales from the left menu.
Select the edit (pencil) icon in the Sales form content section.
Deselect the Custom transaction numbers checkbox
Select Save

Duplicate Purchase or Vendor Credit

You may encounter duplicate purchase or duplicate vendor credit errors because warnings on duplicate check numbers or duplicate bill numbers are enabled in your QuickBooks.

To solve this you must turn off warn if duplicate check number is used and warn if duplicate bill number is used features in QuickBooks Online.

How to turn off 'Warn if duplicate check number is used' and 'Warn if duplicate bill number is used' features

Select Gear icon in the right upper corner
Select Account and Settings
Select Advanced from the left menu.
Select the edit (pencil) icon in the Other preferences section.
Deselect Warn if duplicate check number is used
Deselect Warn if duplicate bill number is used
Select Save

Upgrade to QuickBooks Online Plus

To support all types of Amazon transactions and provide automatic reconciliation, Entriwise requires subscription to QuickBooks Online Plus. To learn more about differences between available versions of QuickBooks Online visit Compare Online Versions of QuickBooks.

If you have been using QuickBooks Online Simple Start or Essentials, you might have received an error message asking you to upgrade. This error message was generated by QuickBooks when Entriwise attempted to post an Amazon transaction not supported by your current version of QuickBooks.

If you encountered QuickBooks upgrade error message, you will have to upgrade to QuickBooks Online Plus in order to continue using Entriwise.

Upgrade in a few easy steps:

Select Gear icon in the right upper corner.
Select Account and Settings.
Select Billing & Subscription from the left menu.
From the QuickBooks section, select Upgrade.
Select Upgrade for the product you want.
If prompted, enter payment information.
Confirm the upgrade and billing, then select Confirm Upgrade.

For information on how to upgrade your QuickBooks Online version consult Upgrade my QuickBooks Online subscription.

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Last updated 3 years ago

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